Minor
May 7, 2026
May 2026: Intermittent Latency in Liveboards and Routing
Detected
May 7, 2026 9:24 PM EDT
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Resolved
May 7, 2026 11:21 PM EDT
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Duration
about 2 hours
Gladly experienced intermittent latency issues affecting liveboards and conversation-to-agent routing for a subset of organizations, impacting reporting, routing, prioritization and workflow components. The incident lasted 2 hours, during which the team identified the root cause and deployed a fix. The service was restored to full operational status after monitoring confirmed recovery in both liveboards and routing performance.