Outage in Glassix
Degraded Performance in Glassix Web Application
Resolved Minor
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Outage Details
We have identified an issue causing degraded performance in the Glassix web application and we are currently working towards a resolution.
The following services are impacted while we work to resolve the issue:
- WhatsApp conversation statuses (sent, delivered, read) are not updating in real time
- Idle bot conversations are not closing automatically
In addition, any open bot conversations where the bot failed to respond will have to be restarted manually. This can be done by starting a new conversation with the bot, or by responding to the bot again.
We are continuing to work to resolve the issue. Please follow this page for further updates.
Components affected
Glassix Text Message Glassix Messenger Glassix Mobile Chat Glassix Instagram Direct Glassix Web Application Glassix WhatsApp Glassix Web Chat WidgetLatest Updates ( sorted recent to last )
RESOLVED
about 13 hours ago - at 06/25/2025 02:09PM
Performance has returned to normal and the issue has resolved. We will continue to monitor and will update this page with any further developments.
MONITORING
about 15 hours ago - at 06/25/2025 11:52AM
We have implemented a fix and are monitoring the results.
IDENTIFIED
about 17 hours ago - at 06/25/2025 09:58AM
Idle bot conversations are no longer impacted and are now closing automatically again. Any idle conversations which should have been closed will be closed retroactively. The following services continue to be impacted:
- WhatsApp conversation statuses (sent, delivered, read) are not updating in real time
IDENTIFIED
about 19 hours ago - at 06/25/2025 08:47AM
We have identified an issue causing degraded performance in the Glassix web application and we are currently working towards a resolution.
The following services are impacted while we work to resolve the issue:
- WhatsApp conversation statuses (sent, delivered, read) are not updating in real time
- Idle bot conversations are not closing automatically
In addition, any open bot conversations where the bot failed to respond will have to be restarted manually. This can be done by starting a new conversation with the bot, or by responding to the bot again.
We are continuing to work to resolve the issue. Please follow this page for further updates.
Latest Glassix outages
Issue affecting access to Glassix services - about 1 month ago
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