Outage in Gorgias

Delay in processing incoming messages

Resolved Minor
September 11, 2023 - Started about 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We have identified an issue causing a delay in processing incoming messages to the Helpdesk starting at 2:40pm UTC. Our engineerings are working to fix this as soon as possible
Components affected
Gorgias Instagram comments Gorgias Gmail Gorgias Live Chat Gorgias Email

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/11/2023 06:11PM

This incident has been resolved.

MONITORING about 2 years ago - at 09/11/2023 04:39PM

We have applied fixes and messages have caught up in processing. We are monitoring the results but expect resolution soon. Thank you for your patience and apologies for the inconvenience.

IDENTIFIED about 2 years ago - at 09/11/2023 03:47PM

We have identified an issue causing a delay in processing incoming messages to the Helpdesk starting at 2:40pm UTC.

Our engineerings are working to fix this as soon as possible

Latest Gorgias outages

Some customers's billing information are not available - about 8 hours ago
Voice and SMS Services Disruption - about 8 hours ago
Help centers are not loading - 5 days ago
Products and shopping carts shopify data might be outdated - 8 days ago
Delays in data processing - 20 days ago

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