Outage in Guidewire

TeamCity Build Service Interruption in Non-Production Environments Affecting Multiple Customers in All Regions

Resolved Minor
September 17, 2024 - Started 3 months ago - Lasted about 14 hours
Official incident page

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Outage Details

Guidewire Support is aware of an issue with intermittent TeamCity Build failures in the non-production environment. Please use the following workaround: Re-trigger the build after 10 minutes. We will post regular updates on our progress.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/18/2024 07:38AM

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

MONITORING 3 months ago - at 09/17/2024 07:45PM

If you are experiencing issues with search.maven.org service availability impacting TeamCity jobs, you can follow similar steps to KCS 000043240, except set the value to 'false' instead of 'true'.

https://community.guidewire.com/s/article/How-to-enable-Jacoco

Jacoco can be disabled using a PATCH http request to the cicd manager service.
- Using postman, the following request can be made:
- URL: {baseUrl}/api/v2/tenants/{tenantId}/starsystems/{starSystemId}/cicd-configs/{applicationId}/insurer-config
- Request type: PATCH
- Auth: Bearer Token
- content-type: application/json-patch+json
Body:
[
{
"op": "replace",
"path": "/gunitServerTests/enableCodeCoverage",
"value": false
}
]

For assistance building your baseURL read the article here: https://docs.guidewire.com/cloud/cicd-manager-api-ref/latest/about/get-started

IDENTIFIED 3 months ago - at 09/17/2024 07:24PM

Guidewire Support is exploring additional workaround options to complete TeamCity build jobs while search.maven.org experiences availability issues.

IDENTIFIED 3 months ago - at 09/17/2024 06:52PM

Guidewire Support is aware of an issue with intermittent TeamCity Build failures in the non-production environment. Please use the following workaround: Re-trigger the build after 10 minutes.

IDENTIFIED 3 months ago - at 09/17/2024 06:20PM

Guidewire Support has identified the cause of this incident, which is impacting TeamCity Builds in Non-Production Environments. The impact is limited to the test coverage report generation. Please use the following workaround: Re-trigger the build after 10 minutes. We will post regular updates on our progress.

INVESTIGATING 3 months ago - at 09/17/2024 05:48PM

Guidewire Support is aware of an issue with intermittent TeamCity Build failures in the non-production environment. Please use the following workaround: Re-trigger the build after 10 minutes. We will post regular updates on our progress.

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