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This incident has been resolved.
The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.
Guidewire Support has identified the cause of this incident impacting InsuranceSuite in AMER region, and we are actively working to restore service. The issue is intermittent. We will post regular updates on our progress.
Guidewire Support is aware of an issue with InsuranceSuite that is causing an outage in the production environment. The impact is limited to the AMER region. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
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