Outage in Heap

Heap Connect Stale User Data

Resolved Minor
August 31, 2024 - Started 5 months ago - Lasted about 22 hours
Official incident page

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Outage Details

Connect syncs will not contain the most up-to-date user data due to issues with ingesting user data
Components affected
Heap Connect
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 09/01/2024 01:25PM

This incident has been resolved.

INVESTIGATING 5 months ago - at 08/31/2024 09:03PM

Customers should see latency gradually improving at this time as we continue to investigate.

INVESTIGATING 5 months ago - at 08/31/2024 04:01PM

Connect syncs will not contain the most up-to-date user data due to issues with ingesting user data

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