Outage in Heap

Temporary User Data Latency in EU - Monitoring

Resolved Minor
September 12, 2024 - Started about 1 month ago - Lasted about 10 hours
Official incident page

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Outage Details

Our EU platform is currently experiencing delays in user data being available in the app. You may notice missing data in your reports and user data synced from Heap connect will be stale for impacted customers. Data collection is unaffected, and no data has been lost. Our engineers are currently working on the issue. We'll be posting another update in 60 mins.
Components affected
Heap Data Collection Heap App Heap Connect
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/13/2024 12:21AM

The data that was skipped during the incident has been reloaded.

MONITORING about 1 month ago - at 09/12/2024 05:52PM

New data is now being ingested normally while we continue to work on restoring the data that was skipped during the period of latency

IDENTIFIED about 1 month ago - at 09/12/2024 05:50PM

New data is now being ingested normally while we continue to work on restoring the data that was skipped during the period of latency.

IDENTIFIED about 1 month ago - at 09/12/2024 04:50PM

We are continuing to work on a fix for this issue

IDENTIFIED about 1 month ago - at 09/12/2024 03:10PM

Our EU platform is currently experiencing delays in user data being available in the app. You may notice missing data in your reports and user data synced from Heap connect will be stale for impacted customers. Data collection is unaffected, and no data has been lost. Our engineers are currently working on the issue. We'll be posting another update in 60 mins.

Latest Heap outages

Intermittent failures with logging into the Heap application - 2 days ago
Heap Connect Sync Delays - 16 days ago
Temporary Data Latency - Investigating - about 1 month ago
Temporary Data Latency - about 2 months ago
Heap Connect Stale User Data - about 2 months ago

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