Outage in Heap

Temporary User Data Latency in EU - Monitoring

Resolved Minor
September 12, 2024 - Started about 1 year ago - Lasted about 10 hours
Official incident page

Incident Report

Our EU platform is currently experiencing delays in user data being available in the app. You may notice missing data in your reports and user data synced from Heap connect will be stale for impacted customers. Data collection is unaffected, and no data has been lost. Our engineers are currently working on the issue. We'll be posting another update in 60 mins.
Components affected
Heap Data Collection Heap App Heap Connect
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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/13/2024 12:21AM

The data that was skipped during the incident has been reloaded.

MONITORING about 1 year ago - at 09/12/2024 05:52PM

New data is now being ingested normally while we continue to work on restoring the data that was skipped during the period of latency

IDENTIFIED about 1 year ago - at 09/12/2024 05:50PM

New data is now being ingested normally while we continue to work on restoring the data that was skipped during the period of latency.

IDENTIFIED about 1 year ago - at 09/12/2024 04:50PM

We are continuing to work on a fix for this issue

IDENTIFIED about 1 year ago - at 09/12/2024 03:10PM

Our EU platform is currently experiencing delays in user data being available in the app. You may notice missing data in your reports and user data synced from Heap connect will be stale for impacted customers. Data collection is unaffected, and no data has been lost. Our engineers are currently working on the issue. We'll be posting another update in 60 mins.

Latest Heap outages

Heap Connect Sync Delays - 5 days ago
EU Temporary Data Latency - 26 days ago
Heap Connect Syncs: Possibility Of Stale Data - 28 days ago
Heap Connect Syncs: Possibility Of Stale Data (US) - about 2 months ago
Latency in integration events impacting PA customers - about 2 months ago

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