Outage in Heap

Heap Connect Sync Delays

Resolved Major
October 11, 2024 - Started 15 days ago - Lasted about 3 hours
Official incident page

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Outage Details

Our engineering team has identified an issue with Connect syncs that is causing delays in data synced downstream. The team is working on a fix. We will post an update in one hour.
Components affected
Heap Connect
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 10/11/2024 05:50PM

This incident has been resolved.

MONITORING 15 days ago - at 10/11/2024 04:01PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 15 days ago - at 10/11/2024 03:16PM

Our engineering team has identified an issue with Connect syncs that is causing delays in data synced downstream. The team is working on a fix.

We will post an update in one hour.

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