Outage in Heap

Temporary Data Latency - Investigating

Resolved Minor
September 23, 2024 - Started 4 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.
Components affected
Heap Data Collection Heap App
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 09/23/2024 05:20PM

This incident has been resolved

IDENTIFIED 4 months ago - at 09/23/2024 04:37PM

The issue has been identified and a fix rolled out. We will continue to monitor.

INVESTIGATING 4 months ago - at 09/23/2024 04:30PM

We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.

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