Outage in Heap

Degraded Services

Resolved Major
May 02, 2025 - Started about 1 month ago - Lasted about 4 hours
Official incident page

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Outage Details

Our engineering team is currently working to identify a root cause and implement a solution. There is no data loss, new data will be caught up. We will post an update in 1 hour.
Components affected
Heap Connect Heap Integrations - Sources Heap Integrations - Destinations
Latest Updates ( sorted recent to last )
RESOLVED 30 days ago - at 05/02/2025 11:32PM

All services are now operating normally.

MONITORING 30 days ago - at 05/02/2025 10:07PM

We've applied a fix & currently monitoring services as they recover. We'll post another update in 60mins.

IDENTIFIED 30 days ago - at 05/02/2025 09:49PM

We are still working on a fix, some services are recovering

INVESTIGATING 30 days ago - at 05/02/2025 08:58PM

A config issue is causing delays in integrations and connect syncs. We are currently working on a fix and will post an update in 1 hour.

INVESTIGATING about 1 month ago - at 05/02/2025 08:04PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 05/02/2025 08:03PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 05/02/2025 08:02PM

Our engineering team is currently working to identify a root cause and implement a solution. There is no data loss, new data will be caught up.

We will post an update in 1 hour.

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