Outage in Heap

Degraded Services

Resolved Major

May 02, 2025 - Started 11 months ago - Lasted about 4 hours
Official incident page

Incident Report

Our engineering team is currently working to identify a root cause and implement a solution. There is no data loss, new data will be caught up. We will post an update in 1 hour.

Components affected

Heap Connect Heap Integrations - Sources Heap Integrations - Destinations

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/02/2025 11:32PM

All services are now operating normally.

MONITORING 11 months ago - at 05/02/2025 10:07PM

We've applied a fix & currently monitoring services as they recover. We'll post another update in 60mins.

IDENTIFIED 11 months ago - at 05/02/2025 09:49PM

We are still working on a fix, some services are recovering

INVESTIGATING 11 months ago - at 05/02/2025 08:58PM

A config issue is causing delays in integrations and connect syncs. We are currently working on a fix and will post an update in 1 hour.

INVESTIGATING 11 months ago - at 05/02/2025 08:04PM

We are continuing to investigate this issue.

INVESTIGATING 11 months ago - at 05/02/2025 08:03PM

We are continuing to investigate this issue.

INVESTIGATING 11 months ago - at 05/02/2025 08:02PM

Our engineering team is currently working to identify a root cause and implement a solution. There is no data loss, new data will be caught up.

We will post an update in 1 hour.

Latest Heap outages

Temporary Data Latency - Investigating - 11 days ago

Heap Connect Syncs: Possibility Of Stale Data (EU Only) - 13 days ago

Customers having to re-login in to Heap - 17 days ago

We are currently experiencing delays in 3rd party integrations events being available in the app - 25 days ago

Some customers may be experiencing errors when running queries - 25 days ago

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