Outage in Heap
Heap Data Collection Incident
Resolved Major
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Outage Details
We are currently investigating an incident that is impacting data collection for all Heap customers. We will post an update within an hour.
Components affected
Heap Data CollectionLatest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 07/14/2025 10:13PM
The data has been reloaded and this incident is resolved.
MONITORING
20 days ago - at 07/11/2025 05:12PM
The data reload is in progress. We will post an update when it is complete.
MONITORING
20 days ago - at 07/11/2025 05:09PM
The data reload is in progress. We will post an update when it is complete.
MONITORING
21 days ago - at 07/10/2025 01:07AM
We have identified and mitigated this issue. Data ingestion has been fully restored.
The data not ingested during this incident will be reloaded and we will post an update when this reload is complete.
INVESTIGATING
21 days ago - at 07/10/2025 12:49AM
We are continuing to investigate this issue.
INVESTIGATING
21 days ago - at 07/10/2025 12:32AM
We are currently investigating an incident that is impacting data collection for all Heap customers. We will post an update within an hour.
Latest Heap outages
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THEN and DIRECTLY THEN conditions resulting in an error - 30 days ago
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