Outage in Heap

Heap Data Collection Incident

Resolved Major
July 09, 2025 - Started 3 months ago - Lasted 5 days
Official incident page

Incident Report

We are currently investigating an incident that is impacting data collection for all Heap customers. We will post an update within an hour.
Components affected
Heap Data Collection
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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/14/2025 10:13PM

The data has been reloaded and this incident is resolved.

MONITORING 3 months ago - at 07/11/2025 05:12PM

The data reload is in progress. We will post an update when it is complete.

MONITORING 3 months ago - at 07/11/2025 05:09PM

The data reload is in progress. We will post an update when it is complete.

MONITORING 3 months ago - at 07/10/2025 01:07AM

We have identified and mitigated this issue. Data ingestion has been fully restored.
The data not ingested during this incident will be reloaded and we will post an update when this reload is complete.

INVESTIGATING 3 months ago - at 07/10/2025 12:49AM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 07/10/2025 12:32AM

We are currently investigating an incident that is impacting data collection for all Heap customers. We will post an update within an hour.

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