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Outage in Heap

Session Replays Not Loading

Resolved Minor
July 18, 2025 - Started 11 months ago - Lasted about 2 hours
Official incident page

Incident Report

We've identified an issue preventing session replays from loading correctly and are actively investigating the cause. Our team is working to resolve this as quickly as possible. We appreciate your patience.

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 07/18/2025 07:10PM

Resolved: Session Replays Fully Restored
We're happy to report that the issues preventing session replays from loading have been fully resolved. Our monitoring confirms that all session replays are now loading and functioning as expected.

Thank you for your patience and understanding while we worked to resolve this.

MONITORING 11 months ago - at 07/18/2025 06:58PM

The fix for the session replay loading issues has been deployed. We are now actively monitoring the system to confirm full resolution and stable performance. We expect to confirm full restoration shortly.

IDENTIFIED 11 months ago - at 07/18/2025 05:28PM

Update: Fix for Session Replays Underway
We've identified the root cause of the session replay loading issues and our team is actively implementing a fix. We're working quickly to restore full functionality. We'll provide another update once the fix is deployed and replays are loading as expected.

INVESTIGATING 11 months ago - at 07/18/2025 05:11PM

We've identified an issue preventing session replays from loading correctly and are actively investigating the cause. Our team is working to resolve this as quickly as possible. We appreciate your patience.

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