Outage in Heap
Heatmaps: Issues Generating New Screenshots
Resolved MinorIncident Report
We are experiencing loading issues with Heatmaps & Z onings when creating new screenshots or when providing screenshot suggestions. Our team is currently investigating.
Manual screenshots can be used as workaround for both Heatmaps and Zonings while we are fixing the issue.
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Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 11/17/2025 08:35AM
This incident is resolved, and Heatmaps are working as normal.
MONITORING
20 days ago - at 11/15/2025 08:46PM
We’ve identified the issue and deployed a fix. We’re currently monitoring the results to ensure everything is stable.
INVESTIGATING
21 days ago - at 11/14/2025 08:49PM
We are experiencing loading issues with Heatmaps & Z onings when creating new screenshots or when providing screenshot suggestions. Our team is currently investigating.
Manual screenshots can be used as workaround for both Heatmaps and Zonings while we are fixing the issue.
Latest Heap outages
Metric alert latency -- Investigating - 4 days ago
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Some customers experiencing latency - 16 days ago
Latency due to a global Amazon Web Services (AWS) issue - about 2 months ago
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