Outage in Heap

Heatmaps: Issues Generating New Screenshots

Minor
November 14, 2025 - Started about 10 hours ago
Official incident page

Incident Report

We are experiencing loading issues with Heatmaps when creating new screenshots. Our team is currently investigating. This issue only affects newly created screenshots. Existing ones continue to load Heatmaps as expected.

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Latest Updates ( sorted recent to last )
INVESTIGATING about 10 hours ago - at 11/14/2025 08:49PM

We are experiencing loading issues with Heatmaps when creating new screenshots. Our team is currently investigating.
This issue only affects newly created screenshots. Existing ones continue to load Heatmaps as expected.

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