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Outage in Heap

Heap Connect Syncs: Possibility Of Stale Data

Resolved Minor
November 20, 2025 - Started 3 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.
Components affected
Heap Connect

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 11/20/2025 04:22AM

This incident has been resolved.

MONITORING 3 months ago - at 11/20/2025 02:19AM

A fix has been implemented and we are monitoring results.

IDENTIFIED 3 months ago - at 11/20/2025 01:21AM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 11/20/2025 01:21AM

We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.

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