Outage in Heap
Some US Connect customers may be impacted by delays in data lake ingestion
Resolved MajorIncident Report
Summary AI Generated
**Heap Connect** experienced delays in data lake ingestion affecting US Connect customers for approximately **2.6 hours**. The issue was identified shortly after it began, and a fix was implemented. The incident was fully resolved with no further action required.
We are currently investigating this issue.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 07/21/2026 09:06AM
This incident has been resolved.
IDENTIFIED
5 days ago - at 07/21/2026 06:36AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
5 days ago - at 07/21/2026 06:34AM
We are currently investigating this issue.
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