Outage in Heap
Heap Connect Sync Delays for EU customers on Snowflake
Resolved MinorIncident Report
We are investigating an issue impacting Connect syncs to Snowflake in the EU region.
Data collection is unaffected, and no data has been lost.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 11/28/2025 04:39AM
This incident has been resolved.
MONITORING
5 months ago - at 11/28/2025 02:55AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
5 months ago - at 11/27/2025 04:36PM
We are investigating an issue impacting Connect syncs to Snowflake in the EU region.
Data collection is unaffected, and no data has been lost.
Latest Heap outages
Temporary Data Latency - Investigating - 19 days ago
Heap Connect Syncs: Possibility Of Stale Data (EU Only) - 21 days ago
Customers having to re-login in to Heap - 25 days ago
We are currently experiencing delays in 3rd party integrations events being available in the app - about 1 month ago
Some customers may be experiencing errors when running queries - about 1 month ago
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