Outage in Heap

Heap Connect Sync Delays for EU customers on Snowflake

Resolved Minor
November 27, 2025 - Started about 2 months ago - Lasted about 12 hours
Official incident page

Incident Report

We are investigating an issue impacting Connect syncs to Snowflake in the EU region. Data collection is unaffected, and no data has been lost.
Components affected
Heap Connect

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/28/2025 04:39AM

This incident has been resolved.

MONITORING about 2 months ago - at 11/28/2025 02:55AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 11/27/2025 04:36PM

We are investigating an issue impacting Connect syncs to Snowflake in the EU region.
Data collection is unaffected, and no data has been lost.

Latest Heap outages

Queries failing to return - 6 days ago
Metric alert latency -- Investigating - about 1 month ago
Heap Connect Syncs: Possibility Of Stale Data - about 2 months ago
Some customers experiencing latency - about 2 months ago
Heatmaps: Issues Generating New Screenshots - about 2 months ago

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