Outage in Heap
Heap Connect Syncs EU only: Possibility Of Stale Data
Resolved MinorIncident Report
We are experiencing latency in our upstream data source in EU only. Syncs running during this period may have stale data. We will post an update within the hour. No data has been lost and data is still being collected.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 01/28/2026 08:34PM
This incident has been resolved. Connect syncs will re-sync any missed data at the next regularly scheduled sync.
INVESTIGATING
8 days ago - at 01/28/2026 07:31PM
We are experiencing latency in our upstream data source in EU only. Syncs running during this period may have stale data. We will post an update within the hour. No data has been lost and data is still being collected.
Latest Heap outages
Heap Connect Syncs: Possibility Of Stale Data - 12 days ago
Queries failing to return - about 1 month ago
Metric alert latency -- Investigating - 2 months ago
Heap Connect Sync Delays for EU customers on Snowflake - 2 months ago
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