Outage in Heap
Connect Sync Delays
Resolved MajorIncident Report
Summary AI Generated
Heap's Connect component experienced sync delays affecting US customers using HFT syncs, causing disruptions to data processing and availability. The incident lasted approximately 3 hours before being resolved.
Some US customers using HFT syncs may experience delays in data processing or availability. The issue has been identified, and our teams are working on a resolution.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 07/26/2026 05:06PM
This incident has been resolved
IDENTIFIED
4 days ago - at 07/26/2026 02:06PM
Some US customers using HFT syncs may experience delays in data processing or availability. The issue has been identified, and our teams are working on a resolution.
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