Outage in Helium Mobile
Helium Mobile Sign Up Verification Issues
Resolved MinorIncident Report
The team has identified an issue where customers signing up are unable to pass identity verification. We'll be fixing the issue and should have a resolution shortly.
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/16/2025 09:38PM
We've resolved the issue. If you tried to sign up between 12:57pm PT and 2:35pm PT today (June 16), please close and reopen the app and proceed through the verification flow again. There is no need to contact support.
Thanks again for your patience.
IDENTIFIED
10 months ago - at 06/16/2025 08:38PM
The team has identified an issue where customers signing up are unable to pass identity verification. We'll be fixing the issue and should have a resolution shortly.
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