Outage in Helium Mobile

Helium Mobile Login Issues

Resolved Major

June 12, 2025 - Started 8 months ago - Lasted about 3 hours
Official incident page

Incident Report

Helium Mobile's third-party solution provider is currently experiencing an outage, which impacts customer's ability to log into Helium Mobile app, create an account, and sign up for Helium Mobile service. This does not affect cellular connectivity, the ability to make calls, or text. We will provide an update in 30 minutes.

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 06/12/2025 09:43PM

Services are back up and running.

IDENTIFIED 8 months ago - at 06/12/2025 07:53PM

Helium Mobile's third-party solution provider is still experiencing an outage, impacting a customer's ability to log in or create an account on the Helium Mobile app.

We will provide an update as soon as more information is available. We appreciate your patience.

IDENTIFIED 8 months ago - at 06/12/2025 06:54PM

Helium Mobile's third-party solution provider is currently experiencing an outage, which impacts customer's ability to log into Helium Mobile app, create an account, and sign up for Helium Mobile service.

This does not affect cellular connectivity, the ability to make calls, or text.

We will provide an update in 30 minutes.

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