Outage in Helium Mobile
Customers cannot sign up for a Helium Mobile plan
Resolved MajorIncident Report
We're currently investigating why users cannot create new accounts to sign up for a Helium Mobile subscription.
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 05/30/2025 03:57AM
We're seeing sign ups again, closing this issue as resolved. Apologies for the inconvenience.
MONITORING
11 months ago - at 05/30/2025 03:48AM
We've identified the issue and rolled back a change. Signing up for Helium Mobile is expected to come back over the next view minutes.
INVESTIGATING
11 months ago - at 05/30/2025 03:37AM
We're currently investigating why users cannot create new accounts to sign up for a Helium Mobile subscription.
Latest Helium Mobile outages
Unplanned Outage - 15 days ago
Zero Plans Sign Ups Temporarily Unavailable - about 1 month ago
Unplanned Outage: Data Usage Updates - 2 months ago
App Version Update Required - 3 months ago
Helium Mobile App Outage - 5 months ago
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