Outage in Helium

Helium Wallet Native Swap Outage

Resolved Minor
October 01, 2025 - Started 4 days ago - Lasted about 3 hours
Official incident page

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Outage Details

Native token swap functionality in the Helium Wallet app is currently unavailable due to a downstream change with Jupiter's APIs. All users of current versions (v2.14.16 and prior) of Helium Wallet will have to use the dApp browser for swaps until v2.14.17 is implemented, deployed, and approved by App Stores.
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 10/01/2025 09:23PM

Native swap functionality has been restored with the release of Helium Wallet v2.14.17, now live on both the App Store (iOS) and Google Play (Android).

Please update to the latest version to resume in-app swaps.

IDENTIFIED 4 days ago - at 10/01/2025 07:35PM

The fix for native swaps (v2.14.17) is currently in App Store review on both Android and iOS. We’ll update once it’s approved and live.

IDENTIFIED 4 days ago - at 10/01/2025 06:06PM

Native token swap functionality in the Helium Wallet app is currently unavailable due to a downstream change with Jupiter's APIs. All users of current versions (v2.14.16 and prior) of Helium Wallet will have to use the dApp browser for swaps until v2.14.17 is implemented, deployed, and approved by App Stores.

Latest Helium outages

Mobile Onboarding Failures - about 1 month ago
HMH - Speed Test Failures - about 1 month ago
Investigating: Error 522 - about 1 month ago

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