Outage in Helium

Helium Mobile Builder Dashboard Outage

Resolved Major
October 16, 2025 - Started 1 day ago - Lasted about 15 hours
Official incident page

Incident Report

We are aware of an issue affecting access to the Helium Mobile Builder Dashboard. Some users may be unable to log in, while others who can access their dashboards are experiencing issues viewing hotspot telemetry data. This appears to be a visual-only issue and does not affect hotspot performance or reward earnings. The team is actively investigating the cause and working on a resolution. We expect to provide an update by end of day tomorrow (October 17, 2025).

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED about 15 hours ago - at 10/17/2025 02:47PM

This issue was resolved

INVESTIGATING 1 day ago - at 10/16/2025 11:40PM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 10/16/2025 11:32PM

Note that the issue may affect explorer statistics related to data transferred and daily active users. .

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 10/16/2025 11:30PM

We are aware of an issue affecting access to the Helium Mobile Builder Dashboard.

Some users may be unable to log in, while others who can access their dashboards are experiencing issues viewing hotspot telemetry data.

This appears to be a visual-only issue and does not affect hotspot performance or reward earnings.

The team is actively investigating the cause and working on a resolution. We expect to provide an update by end of day tomorrow (October 17, 2025).

Latest Helium outages

Helium Wallet Native Swap Outage - 16 days ago
Mobile Onboarding Failures - about 2 months ago
HMH - Speed Test Failures - about 2 months ago
Investigating: Error 522 - about 2 months ago
FreedomFI AGW Unable to Onboard as IoT - 4 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook