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HelloSign Outage History

Every past HelloSign outage tracked by IsDown, with detection times, duration, and resolution details.

There were 142 HelloSign outages since March 2017. The 15 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Minor April 21, 2026

April 2026: Dropbox Sign is experiencing degraded performance

Detected Apr 21, 2026 8:04 AM EDT · Resolved Apr 21, 2026 8:33 AM EDT · Duration 28 minutes

Dropbox Sign experienced degraded performance for 28 minutes due to an identified root cause issue. The engineering team investigated user reports of performance problems, identified the underlying cause, and implemented a fix. The incident was fully resolved with normal service performance restored.

Minor April 20, 2026

April 2026: We’re investigating reports of degraded performance.

Detected Apr 20, 2026 10:17 PM EDT · Resolved Apr 20, 2026 10:39 PM EDT · Duration 22 minutes

HelloSign experienced degraded performance that affected service quality for users. The engineering team investigated and triaged the issue. The incident was resolved after 22 minutes of service disruption.

Minor March 2, 2026

March 2026: Uploading is not working as expected

Detected Mar 2, 2026 1:16 PM EST · Resolved Mar 2, 2026 3:28 PM EST · Duration about 2 hours

HelloSign experienced higher than normal uploading and processing times, affecting users' ability to upload documents efficiently. The service team implemented a fix and monitored the results before fully resolving the incident after 2.2 hours.