Outage in Help Scout

Beacon and Live Chat

Resolved Major

July 29, 2022 - Started over 3 years ago - Lasted 12 minutes
Official incident page

Incident Report

Beacon live chat is unavailable at the moment. We're on it, and we'll post updates here as we have them.

Components affected

Help Scout Beacon

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Latest Updates ( sorted recent to last )

INVESTIGATING over 3 years ago - at 07/29/2022 02:46PM

We are continuing to investigate this issue.

INVESTIGATING over 3 years ago - at 07/29/2022 02:46PM

Beacon live chat is unavailable at the moment. We're on it, and we'll post updates here as we have them.

Latest Help Scout outages

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Docs site not loading - about 1 month ago

Connections Issues - about 2 months ago

Email Delays - about 2 months ago

Temporary Outage and Slow Loading across Help Scout - 3 months ago

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