Outage in Help Scout

We're seeing errors when loading some sidebar apps and Docs article previews

Resolved Minor
July 09, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We're seeing errors when loading some sidebar apps and Docs article previews. We're currently investigating and will share updates as soon as we have them.
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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/09/2024 06:11PM

This incident has been resolved. Sidebar apps and Docs article previews are operating smoothly. Thank you for your patience today!

IDENTIFIED over 1 year ago - at 07/09/2024 05:22PM

We've identified the source of the issue and are working on remediating.

INVESTIGATING over 1 year ago - at 07/09/2024 04:50PM

We're seeing errors when loading some sidebar apps and Docs article previews. We're currently investigating and will share updates as soon as we have them.

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