Outage in Help Scout

We're seeing errors when loading some sidebar apps and Docs article previews

Resolved Minor
July 09, 2024 - Started 6 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We're seeing errors when loading some sidebar apps and Docs article previews. We're currently investigating and will share updates as soon as we have them.
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 07/09/2024 06:11PM

This incident has been resolved. Sidebar apps and Docs article previews are operating smoothly. Thank you for your patience today!

IDENTIFIED 6 months ago - at 07/09/2024 05:22PM

We've identified the source of the issue and are working on remediating.

INVESTIGATING 6 months ago - at 07/09/2024 04:50PM

We're seeing errors when loading some sidebar apps and Docs article previews. We're currently investigating and will share updates as soon as we have them.

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