Outage in Help Scout
Views Loading Issues
Resolved MajorIncident Report
We're looking into connection errors that could be affecting loading conversations from the inbox views. We'll update here when we have more information!
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 05/26/2025 04:13PM
Our engineers have resolved the root cause of the issue with Views. They should be loading now as normal. We're closing this out and our engineers will continue to monitor. Sorry for the trouble today!
IDENTIFIED
11 months ago - at 05/26/2025 04:08PM
Our engineers have identified the root cause of the issue with Views and are working on resolving it. Thank you for your patience.
INVESTIGATING
11 months ago - at 05/26/2025 04:02PM
We're looking into connection errors that could be affecting loading conversations from the inbox views. We'll update here when we have more information!
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