Outage in Help Scout
Views Loading Issues
Resolved MajorIncident Report
We're looking into connection errors that could be affecting loading conversations from the inbox views. We'll update here when we have more information!
Components affected
Help Scout Web App
The Status Page Aggregator Built for IT Teams
One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
Try IsDown risk-free
14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 05/26/2025 04:13PM
Our engineers have resolved the root cause of the issue with Views. They should be loading now as normal. We're closing this out and our engineers will continue to monitor. Sorry for the trouble today!
IDENTIFIED
5 months ago - at 05/26/2025 04:08PM
Our engineers have identified the root cause of the issue with Views and are working on resolving it. Thank you for your patience.
INVESTIGATING
5 months ago - at 05/26/2025 04:02PM
We're looking into connection errors that could be affecting loading conversations from the inbox views. We'll update here when we have more information!
Latest Help Scout outages
Web App Performance Issues - 10 days ago
Degraded Performance & Slow Loading Issues - 30 days ago
Delays to Conversation Updates - about 1 month ago
Degraded Performance & Slow Loading Issues - about 1 month ago
Delays in Updating Views - about 1 month ago
The Status Page Aggregator Built for IT Teams
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 4522 services available
Integrations with
