Outage in Help Scout
Views Loading Issues
Resolved Major
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Outage Details
We're looking into connection errors that could be affecting loading conversations from the inbox views. We'll update here when we have more information!
Components affected
Help Scout Web AppLatest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 05/26/2025 04:13PM
Our engineers have resolved the root cause of the issue with Views. They should be loading now as normal. We're closing this out and our engineers will continue to monitor. Sorry for the trouble today!
IDENTIFIED
3 days ago - at 05/26/2025 04:08PM
Our engineers have identified the root cause of the issue with Views and are working on resolving it. Thank you for your patience.
INVESTIGATING
3 days ago - at 05/26/2025 04:02PM
We're looking into connection errors that could be affecting loading conversations from the inbox views. We'll update here when we have more information!
Latest Help Scout outages
Views not updating - about 1 month ago
AI Drafts Issues - about 1 month ago
Inbox Presence/Collision Detection Issues - about 1 month ago
Issues With Closed Folder & Search - about 1 month ago
Beacon and Collision Detection Problem - about 1 month ago
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