Outage in Help Scout
Web App Connection Timeouts
Resolved MinorIncident Report
The Help Scout web application is experiencing sporadic connection failures for some customers, resulting in long page load times and, in some cases, a “no healthy upstream” error. We believe we've identified the issue and have seen things recover, but will continue to monitor the issue until fully resolved.
Components affected
Help Scout Web App
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 08/07/2025 10:15PM
We are no longer seeing any errors with the Help Scout web app and are confident that we've resolved the issue.
We're sorry for any trouble this has caused, and thank you for your patience!
MONITORING
2 months ago - at 08/07/2025 09:09PM
The Help Scout web application is experiencing sporadic connection failures for some customers, resulting in long page load times and, in some cases, a “no healthy upstream” error. We believe we've identified the issue and have seen things recover, but will continue to monitor the issue until fully resolved.
Latest Help Scout outages
Web App Performance Issues - 10 days ago
Degraded Performance & Slow Loading Issues - 30 days ago
Delays to Conversation Updates - about 1 month ago
Degraded Performance & Slow Loading Issues - about 1 month ago
Delays in Updating Views - about 1 month ago
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