Outage in Helpshift

End-users and agents are intermittently experiencing slowness and unavailability across all services.

Resolved Minor
November 08, 2022 - Started about 2 years ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 11/08/2022 05:11PM

This incident has been resolved.

MONITORING about 2 years ago - at 11/08/2022 04:47PM

A fix has been released and we are monitoring the results

IDENTIFIED about 2 years ago - at 11/08/2022 04:17PM

The root cause of the issue has been identified and the fix is being implemented

INVESTIGATING about 2 years ago - at 11/08/2022 01:04PM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 11/08/2022 12:09PM

We are currently investigating this issue.

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