Outage in Helpshift

PowerBi and Analytics Api Outage

Resolved Major
December 23, 2022 - Started almost 3 years ago - Lasted about 7 hours
Official incident page

Incident Report

The show logs button for issues will not work. PowerBI reports will not refresh Data fetched from analytics API will no refresh Time Based Automations will be delayed for a few issues We are currently investigating this issue.
Components affected
Helpshift Issues Analytics API Helpshift APIs Helpshift Management Portal

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 12/24/2022 02:11AM

This incident has been resolved.

MONITORING almost 3 years ago - at 12/23/2022 11:34PM

A fix has been implemented and we are monitoring the results.

Analytics API is up but latest data will be unavailable for a while.
PowerBI reports are functional but will show stale data

INVESTIGATING almost 3 years ago - at 12/23/2022 07:31PM

The show logs button for issues will not work.
PowerBI reports will not refresh
Data fetched from analytics API will no refresh
Time Based Automations will be delayed for a few issues
We are currently investigating this issue.

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