Outage in Helpshift
Dashboard Analytics Outage
Resolved MajorIncident Report
We are currently investigating this issue.
Components affected
Helpshift Analytics DashboardNeed to monitor Helpshift outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED
over 3 years ago - at 12/26/2022 10:35AM
This incident has been resolved.
MONITORING
over 3 years ago - at 12/26/2022 08:49AM
We have identified the root cause and fixed this issue.
INVESTIGATING
over 3 years ago - at 12/26/2022 08:48AM
We are continuing to investigate this issue.
INVESTIGATING
over 3 years ago - at 12/26/2022 07:44AM
We are still investigating this issue with our analytics vendor team. We will update the progress soon.
INVESTIGATING
over 3 years ago - at 12/26/2022 04:02AM
Workaround -
As a workaround to get the page data, please refresh the page until all data gets loaded on the page. . Once data gets loaded, we will not see the issue for that page again.
We will keep you posted on the progress of the fix.
INVESTIGATING
over 3 years ago - at 12/25/2022 12:59PM
We are currently investigating this issue.
Latest Helpshift outages
Degraded performance on Helpshift Dashboard - 21 days ago
Partial Degradation – Dashboard Analytics (Team Section) - about 1 month ago
AI Reply Service Outage - 3 months ago
Helpshift Service Outage - 4 months ago
Helpshift Service Outage - 4 months ago
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