Outage in Helpwise
Elevated error rates
Resolved Minor
June 28, 2022 - Started about 3 years ago
Official incident page
Official incident page
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Outage Details
We're receiving an elevated error rate from our underlying email provider. Our team is currently investigating this. It might cause a delay in the email delivery for the customers using the option "Helpwise" as their email provider.
Latest Updates ( sorted recent to last )
RESOLVED
about 3 years ago - at 06/28/2022 02:48PM
We're no longer seeing errors from our email service provider.
MONITORING
about 3 years ago - at 06/28/2022 02:45PM
We've stopped seeing the errors and are monitoring the systems.
INVESTIGATING
about 3 years ago - at 06/28/2022 02:39PM
We're receiving an elevated error rate from our underlying email provider. Our team is currently investigating this. It might cause a delay in the email delivery for the customers using the option "Helpwise" as their email provider.
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