Outage in Helpwise
High error rate in outgoing emails for customers using Helpwise as Outgoing settings
Resolved MinorIncident Report
Our team has identified that our email service provider Mailgun is having issues - https://status.mailgun.com/incidents/99rdnl8bd0c5. Customers using Helpwise to send their emails might face delays in delivering those emails. Email notifications might also get delayed.
Components affected
Helpwise Outgoing Email DeliveryNeed to monitor Helpwise outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 02/22/2024 06:07PM
We're not seeing errors as of now.
MONITORING
about 2 years ago - at 02/22/2024 04:59PM
We're monitoring our systems closely to minimize any possible impact
IDENTIFIED
about 2 years ago - at 02/22/2024 04:58PM
Our team has identified that our email service provider Mailgun is having issues - https://status.mailgun.com/incidents/99rdnl8bd0c5. Customers using Helpwise to send their emails might face delays in delivering those emails. Email notifications might also get delayed.
Latest Helpwise outages
Notifications and Realtime updates are slow - about 1 month ago
Issues with Gmail Inboxes - 10 months ago
Not able to send emails with individual attachment size > 3 mb with Microsoft Outlook account connected for Outgoing. - 12 months ago
Forwarding addresses ending with mail3.helpwisemail.com are not working - about 1 year ago
Webap, inbox and outlook sync functionalities and performance is degraded. - about 1 year ago
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