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Hightouch Outage History

Every past Hightouch outage tracked by IsDown, with detection times, duration, and resolution details.

There were 75 Hightouch outages since May 2022. The 19 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Major September 16, 2025

September 2025: Hightouch App Issues

Detected Sep 16, 2025 11:16 AM EDT · Resolved Sep 16, 2025 7:44 PM EDT · Duration about 8 hours

Minor September 2, 2025

September 2025: Delay in dbt model updates

Detected Sep 2, 2025 1:13 PM EDT · Resolved Sep 2, 2025 2:23 PM EDT · Duration about 1 hour

Minor August 28, 2025

August 2025: Null values causing failures for a small set of destinations

Detected Aug 28, 2025 4:28 PM EDT · Resolved Aug 28, 2025 5:31 PM EDT · Duration about 1 hour

Minor August 28, 2025

August 2025: Delayed delivery for a small subset of events

Detected Aug 28, 2025 10:57 AM EDT · Resolved Aug 28, 2025 4:07 PM EDT · Duration about 5 hours

Minor August 28, 2025

August 2025: Subset of REST API calls failing

Detected Aug 28, 2025 5:54 AM EDT · Resolved Aug 28, 2025 7:31 AM EDT · Duration about 2 hours

Major August 12, 2025

August 2025: Syncing Outage

Detected Aug 12, 2025 8:17 PM EDT · Resolved Aug 12, 2025 9:01 PM EDT · Duration 43 minutes

Major July 2, 2025

July 2025: Users Logged Out

Detected Jul 2, 2025 3:56 PM EDT · Resolved Jul 2, 2025 4:22 PM EDT · Duration 25 minutes

Major June 12, 2025

June 2025: Upstream Google Cloud outage affecting some Hightouch customers

Detected Jun 12, 2025 2:40 PM EDT · Resolved Jun 12, 2025 5:05 PM EDT · Duration about 2 hours

Minor May 7, 2025

May 2025: Logged out of app

Detected May 7, 2025 1:46 PM EDT · Resolved May 7, 2025 2:22 PM EDT · Duration 36 minutes