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Hightouch Outage History

Every past Hightouch outage tracked by IsDown, with detection times, duration, and resolution details.

There were 77 Hightouch outages since May 2022. The 20 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Minor May 7, 2026

May 2026: Degraded functionality in AWS us-east-1

Detected May 7, 2026 9:39 PM EDT · Resolved May 7, 2026 9:44 PM EDT · Duration 5 minutes

Hightouch customers with workspaces in AWS us-east-1 experienced degraded functionality in their Events and RTA products due to broad AWS regional issues. The incident lasted approximately 5 minutes before service was restored. Hightouch monitored the situation and resolved it as AWS infrastructure recovered.

Minor April 21, 2026

April 2026: Processing delay for subset of Events

Detected Apr 21, 2026 2:20 PM EDT · Resolved Apr 21, 2026 4:23 PM EDT · Duration about 2 hours

Hightouch experienced a processing delay affecting Event Collection, Event Streaming, and Realtime Audiences for customers in the us-east-1 region from 1:13 PM to 3:12 PM ET. During the outage, some services delivered duplicate events to downstream destinations, though no data was lost. The underlying issue was identified and resolved, with all impacted events successfully processed.