Outage in HotDoc

PDF download writeback error

Resolved Minor
January 18, 2024 - Started 11 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We have recently experienced an issue with PDF downloads across HotDoc services such as Forms, Bulk billing consent and Recalls writing back to your clinical software. We are currently looking to a resolution and will provide an update shortly.
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 01/18/2024 04:41AM

This incident has been resolved and all affected write backs have been retried successfully.

MONITORING 11 months ago - at 01/18/2024 02:39AM

A fix has been implemented and we are monitoring the results.

We will batch re-try all affected write backs over the next hour and monitor from here.

IDENTIFIED 11 months ago - at 01/18/2024 12:47AM

We have recently experienced an issue with PDF downloads across HotDoc services such as Forms, Bulk billing consent and Recalls writing back to your clinical software.

We are currently looking to a resolution and will provide an update shortly.

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