Outage in Hotjar

Google Optimize Integration causing customer website crashes

Resolved Minor
July 07, 2022 - Started about 3 years ago - Lasted 11 days
Official incident page

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Outage Details

We've identified a critical issue affecting some customers using our Google Optimize integration. A recent code deployment has meant that this integration can cause customer websites to crash. As an emergency measure, we've disabled this integration across all customer sites until we can resolve the fault. Thanks for bearing with us - we'll send out frequent updates to let you know when we've resolved the incident, and when the integration is re-enabled across sites.
Latest Updates ( sorted recent to last )
IDENTIFIED almost 3 years ago - at 07/18/2022 12:30PM

Thank you for your continued patience while we continue to investigate this incident!

We're sorry for the continued disruption to our Google Optimize integration and hope to get it resolved as soon as possible.

We're continuing to explore the possibility that a recent change to Google Optimize has affected our integration, in turn affecting customer sites.

We'll continue to post updates here as we make progress - thanks again!

IDENTIFIED about 3 years ago - at 07/11/2022 11:23AM

Thanks for bearing with us while we continue to investigate our Google Optimize integration causing crashes on customer websites!

We're investigating a recent change to Google Optimize that might be related. The moment we have more information to share, we'll let you know.

Thanks again for bearing with us!

IDENTIFIED about 3 years ago - at 07/08/2022 11:24AM

We're continuing to work towards solving this incident - thanks for your continued patience!

We don't have a substantial update currently, but we're discussing our next steps internally and hope to update you all soon.

As we've mitigated impact to customer site operation, we're downgrading the incident severity to P3 (Minor).

Thanks again! Please check in later for future updates.

IDENTIFIED about 3 years ago - at 07/07/2022 05:12PM

We've identified a critical issue affecting some customers using our Google Optimize integration. A recent code deployment has meant that this integration can cause customer websites to crash.

As an emergency measure, we've disabled this integration across all customer sites until we can resolve the fault.

Thanks for bearing with us - we'll send out frequent updates to let you know when we've resolved the incident, and when the integration is re-enabled across sites.

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