Outage in Hotjar

Trouble processing session data

Resolved Minor

November 28, 2023 - Started over 2 years ago - Lasted 3 days
Official incident page

Incident Report

We're investigating an issue with data not processing for Recordings, Heatmaps, Trends and Dashboard since 13:18:07 UTC. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!

Need to monitor Hotjar outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 12/01/2023 08:35AM

This incident is now resolved. Thanks for bearing with us!

IDENTIFIED over 2 years ago - at 11/29/2023 11:14AM

We've identified the root cause of this incident, and a fix is being developed!

We'll post an update to let you know when we're deploying and monitoring the fix. Thanks again for bearing with us!

INVESTIGATING over 2 years ago - at 11/28/2023 05:55PM

We’ve resumed data ingestion as of 15:05 UTC

However we're still experiencing a delay in processing a small subset of data from yesterday (Nov 27) and today (Nov 28).

Thanks for your patience while continue to work on this!

INVESTIGATING over 2 years ago - at 11/28/2023 02:46PM

We're investigating an issue with data not processing for Recordings, Heatmaps, Trends and Dashboard since 13:18:07 UTC.

Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.

Thanks for bearing with us!

Latest Hotjar outages

Potential login issues to Hotjar - 2 months ago

Surveys not opening in Hotjar application - 2 months ago

Heatmaps: Issues Generating New Screenshots - 5 months ago

Investigating Issues with Interview Scheduling Timezones - 7 months ago

Error when fetching User Attributes - 7 months ago

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook