Outage in Hotjar

Trouble processing session data

Resolved Minor
November 28, 2023 - Started almost 2 years ago - Lasted 3 days
Official incident page

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Outage Details

We're investigating an issue with data not processing for Recordings, Heatmaps, Trends and Dashboard since 13:18:07 UTC. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 12/01/2023 08:35AM

This incident is now resolved. Thanks for bearing with us!

IDENTIFIED almost 2 years ago - at 11/29/2023 11:14AM

We've identified the root cause of this incident, and a fix is being developed!

We'll post an update to let you know when we're deploying and monitoring the fix. Thanks again for bearing with us!

INVESTIGATING almost 2 years ago - at 11/28/2023 05:55PM

We’ve resumed data ingestion as of 15:05 UTC

However we're still experiencing a delay in processing a small subset of data from yesterday (Nov 27) and today (Nov 28).

Thanks for your patience while continue to work on this!

INVESTIGATING almost 2 years ago - at 11/28/2023 02:46PM

We're investigating an issue with data not processing for Recordings, Heatmaps, Trends and Dashboard since 13:18:07 UTC.

Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com.

Thanks for bearing with us!

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