Outage in Hypercare

Inbound Call Failures from a Subset of Numbers From Bell Network in Canada.

Resolved Minor
December 23, 2022 - Started almost 2 years ago - Lasted 1 day
Official incident page

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Outage Details

Hypercare's virtual pager may not work when a caller attempts to call a Hypercare virtual pager from a subset of Bell phone numbers. This is due to an issue experienced by our third party provider, Twilio, and is currently under investigation. We will provide further updates when they become available.
Components affected
Hypercare Pager Replacement Number
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 12/24/2022 05:56PM

This incident has been resolved.

INVESTIGATING almost 2 years ago - at 12/23/2022 05:48PM

Hypercare's virtual pager may not work when a caller attempts to call a Hypercare virtual pager from a subset of Bell phone numbers. This is due to an issue experienced by our third party provider, Twilio, and is currently under investigation. We will provide further updates when they become available.

Latest Hypercare outages

[CA & US Region] Users being logged out of Hypercare app - 3 days ago
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[Canada] - Reports of slowdown on admin portal - 12 months ago
[CA and US Region] Virtual pagers connected to on-call schedule roles not working - 12 months ago
[All Regions] - Shifts that span into next month - about 1 year ago

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