Hypercare Service Disruption on Web App - Mobile not affected

Upon performing security updates, the Hypercare web app began to malfunction. The Hypercare team has isolated the issue and has deployed the fix. If you are still experiencing an issue and have not already logged a case, please contact Support.

There’s a Hypercare service disruption. During a service disruption, end users are reporting that the web app isn't sending or receiving messages. Currently Hypercare Mobile is not affected by this disruption. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.