Outage in Hypercare
[CA region only] Push notifications to mobile apps not delivering
Resolved MajorIncident Report
We are currently investigating alerts that push notifications are not being delivered to mobile app users (iOS and Android). This is only impacting users in Canada. Our engineering team is looking into the root cause, and we will provide an update as soon as we have more information.
Components affected
Hypercare Push Notifications and Real Time EventsNeed to monitor Hypercare outages?
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Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 01/11/2026 01:44AM
This incident has been resolved. A post mortem will be posted shortly.
INVESTIGATING
22 days ago - at 01/11/2026 01:26AM
We are currently investigating alerts that push notifications are not being delivered to mobile app users (iOS and Android). This is only impacting users in Canada. Our engineering team is looking into the root cause, and we will provide an update as soon as we have more information.
Latest Hypercare outages
[US Region only] Reports of few users with SAML errors when attempting to login - about 2 months ago
[CA and US Region] Virtual Pager Alerts - 3 months ago
[CA Region, Web Portal] User Contact Page Not Loading - 3 months ago
[US Region Only] Scheduled Maintenance Downtime Extended - 3 months ago
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