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Outage in ID.me

Service Provider Degradation

Resolved Minor
October 18, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

Investigating - ID.me applications are experiencing a degradation due to a downstream technology dependency. We are currently investigating this issue and will provide any further details and updates as soon as available.
Components affected
ID.me Custom Solutions ID.me NIST 800-63-3 Policies ID.me NIST 800-63-2 Policies ID.me KBA-replacement Policies

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 10/18/2023 10:06AM

A fix has been implemented by the external service provider and this incident has been resolved.

IDENTIFIED over 2 years ago - at 10/18/2023 09:58AM

We have identified the issue causing the service degradation and are working on a fix. Status updates will be provided as soon as they are available.

INVESTIGATING over 2 years ago - at 10/18/2023 09:31AM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 10/18/2023 09:24AM

Investigating - ID.me applications are experiencing a degradation due to a downstream technology dependency. We are currently investigating this issue and will provide any further details and updates as soon as available.

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