Outage in ID.me
Service Degradation
Resolved MinorIncident Report
The application platform is currently experiencing a service degradation. The ID.me Engineering team is currently investigation the issue and will provide updates as soon as they become available.
Components affected
ID.me Document Verification ID.me Account Management ID.me Login Services ID.me Custom Solutions ID.me NIST 800-63-3 Policies ID.me Authenticator (iOS) ID.me Alumni Verification ID.me Text message or phone call ID.me NIST 800-63-2 Policies ID.me Company Employee Verification ID.me Authenticator (Android) ID.me Authenticator - Push Notification ID.me Authenticator - Code Generator ID.me Custom Groups Verification ID.me KBA-replacement Policies ID.me U2F Security Key ID.me First Responder Verification ID.me Government Employee Verification ID.me Mobile Yubikey ID.me Health Care Provider Verification ID.me Multi-factor Authentication API ID.me Military Verification ID.me Nurse Verification ID.me Student Verification ID.me Teacher VerificationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 12/11/2023 07:39PM
This incident has been resolved
MONITORING
over 2 years ago - at 12/11/2023 07:03PM
A fix has been implemented and we have confirmed the service degradation has been restored, we are currently monitoring.
IDENTIFIED
over 2 years ago - at 12/11/2023 06:41PM
The issue has been identified and we are currently working on a fix
INVESTIGATING
over 2 years ago - at 12/11/2023 06:07PM
The application platform is currently experiencing a service degradation. The ID.me Engineering team is currently investigation the issue and will provide updates as soon as they become available.
Latest ID.me outages
Service Degradation - 9 days ago
Service Degradation - Authenticator App Push Notifications - about 1 month ago
Document Processing Delays - 3 months ago
Service Outage - 5 months ago
Service Outage - 6 months ago
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