Outage in ID.me

Service Degradation

Resolved Minor

January 04, 2024 - Started about 2 years ago - Lasted 33 minutes
Official incident page

Incident Report

ID.me application platform is currently experiencing a service degradation tied to an external service provider. We have identified the vendor issue and a fix has been deployed and we will continue to monitor.

Components affected

ID.me Document Verification ID.me Custom Solutions ID.me NIST 800-63-3 Policies ID.me NIST 800-63-2 Policies ID.me KBA-replacement Policies

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 01/04/2024 08:50PM

This incident has been resolved.

MONITORING about 2 years ago - at 01/04/2024 08:20PM

ID.me application platform is currently experiencing a service degradation tied to an external service provider.

We have identified the vendor issue and a fix has been deployed and we will continue to monitor.

Latest ID.me outages

Document Processing Delays - 1 day ago

Service Outage - 2 months ago

Service Outage - 3 months ago

Platform Outage - 4 months ago

Marketplaces Outage - 7 months ago

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