Outage in ID.me

Processing Delays

Resolved Minor
January 19, 2024 - Started almost 2 years ago - Lasted 21 minutes
Official incident page

Incident Report

The application platform is currently experiencing request processing delays. The ID.me Engineering team is currently investigation the issue and will provide updates as soon as they become available.
Components affected
ID.me Login Services ID.me Document Verification ID.me NIST 800-63-3 Policies ID.me NIST 800-63-2 Policies ID.me KBA-replacement Policies

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 01/20/2024 12:26AM

This incident has been resolved.

MONITORING almost 2 years ago - at 01/20/2024 12:16AM

Processing delays have recovered and we will continue to monitor.

INVESTIGATING almost 2 years ago - at 01/20/2024 12:14AM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 01/20/2024 12:05AM

The application platform is currently experiencing request processing delays. The ID.me Engineering team is currently investigation the issue and will provide updates as soon as they become available.

Latest ID.me outages

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Broad Google Cloud outage impacting ID.me - 5 months ago
Platform Outage - 7 months ago
Service Provider Processing Delays - 7 months ago

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