Outage in ID.me

Service Provider Degradation

Resolved Minor
January 29, 2024 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We're experiencing an elevated level of application errors due to a service provider degradation and are currently looking into the issue. Status updates will be provided as soon as available.
Components affected
ID.me Login Services ID.me Document Verification ID.me NIST 800-63-2 Policies ID.me NIST 800-63-3 Policies

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 01/29/2024 11:54PM

This incident has been resolved.

MONITORING almost 2 years ago - at 01/29/2024 11:13PM

A fix has been implemented and we will continue to monitor.

INVESTIGATING almost 2 years ago - at 01/29/2024 10:17PM

We're experiencing an elevated level of application errors due to a service provider degradation and are currently looking into the issue. Status updates will be provided as soon as available.

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