Outage in Infobip

EMEA (DE) - Customer Portal degradation

Resolved Major
April 28, 2023 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing issues with Customer Portal (portal.infobip.com). The scope of the issue is currently under investigation and more information will follow soon.
Components affected
Infobip Customer Portal Login/Homepage Infobip Answers Infobip Moments Infobip People Infobip Live Chat Infobip Conversations
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/28/2023 03:03PM

This is to inform you that we had experienced degradation of our Customer Portal service. You might have experienced issues while using the portal and its services.

Start (UTC): 28.04.2023 13:48
End (UTC): 28.04.2023 14:23
Service impact: Customer Portal and its services were unavailable.

IDENTIFIED over 1 year ago - at 04/28/2023 02:44PM

Our development team has already found the root of the problem, and we continue to monitor the current behavior of the tool. We will keep updating you in the next hours.

INVESTIGATING over 1 year ago - at 04/28/2023 02:13PM

Currently users can encounter difficulties while accessing Customer Portal or using Costumer Portal services. Our engineering team is working on this matter and we will share more information in the next update.

INVESTIGATING over 1 year ago - at 04/28/2023 02:05PM

We are currently experiencing issues with Customer Portal (portal.infobip.com). The scope of the issue is currently under investigation and more information will follow soon.

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