Global (Europe) - Conversations service degradation

The issue has been successfully resolved, and the service is now fully operational.
During the timeframe mentioned below, you may have experienced intermittent delays and slowness in the "My Work" view of Conversations within the Global (Europe) data center.
Please note that these issues were not continuous, but occurred intermittently during that period.
Our dedicated team has located the root cause and implemented the necessary adjustments to enhance the service and ensure its ongoing stability.

Start (UTC): 29 August 2025 14:00
End (UTC): 09 September 2025 17:12

Impact: You may have experienced intermittent delays and slowness with chats in the "My Work" view of Conversations

A fix has been implemented and we are monitoring the results.

The issue has been identified and our team is applying a fix.

We are experiencing a degradation in our conversations service that may cause slowness on your My Work view of conversations.
Our dedicated team is already working to resolve the issue and more updates will follow soon.