Outage in Infobip

Global (Europe) - Conversations and Answers service degradation

Resolved Minor
September 10, 2025 - Started 4 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing issues with Conversations service over Global (Europe) data center. The issue is currently being investigated and more information will follow in the next update.
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 09/10/2025 03:43PM

The issue has been successfully resolved, and the service is now fully operational.

Start (UTC): 10 September 13:12
End (UTC): 10 September 14:58
Impact: You may have experienced intermittent delays and slowness with chats, and access denied errors in the "My Work" view of Conversations.
Exchange apps couldn't be fetched or displayed in chatbot builder, and Exchange apps fails during chatbot traffic processing on Answers.

MONITORING 4 days ago - at 09/10/2025 03:08PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 4 days ago - at 09/10/2025 03:01PM

The issue has been identified and our team is applying a fix.

INVESTIGATING 4 days ago - at 09/10/2025 02:24PM

We are currently experiencing issues with Conversations service over Global (Europe) data center. The issue is currently being investigated and more information will follow in the next update.

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