Outage in Infobip
Global (Europe) - Conversations service degradation
Resolved Major
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Outage Details
We are currently experiencing issues with Conversations service over Global (Europe) data center. The issue is currently being investigated and more information will follow in the next update.
Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 09/10/2025 09:12AM
The issue has been successfully resolved and the service is once again operational.
Start (UTC): 10 September 08:42
End (UTC): 10 September 08:59
Impact: Many aspects and functionalities of Conversations service might have been impacted (including auto-assignment, calls, capacity calculation, etc.). The agents might have experienced issues with loading specific conversations and tabs/modules (All Work, My Work, etc.)
INVESTIGATING
4 days ago - at 09/10/2025 08:56AM
We are currently experiencing issues with Conversations service over Global (Europe) data center. The issue is currently being investigated and more information will follow in the next update.
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